Staff Writer@Blink

Bhubaneswar, April 23: The Indian Railways has facilitated delivery of camel’s milk from Rajasthan to an Autistic child living in Odisha.

Camel milk from Rajasthan arranged for a kid in Bhubaneswar suffering from Autism and food allergy. Arranged by SETU–an initiative by IRTS (INDIAN RAILWAY TRAFFIC SERVICE) Probationers . The milk was transported in 2 days by Parcel Express via Delhi and Howrah. It was delivered to the addressee at Bhubaneswar Railway station this evening. Cost of the transportation was merely Rupees One hundred twenty five only for package weighing about 20kgs.

SETU is a Voluntary initiative of IRTS Officers, with about 30 Probationers and a handful of young officers. The ongoing lockdown has disrupted the Supply Chains across the country. The objective is to facilitate movement of goods through Indian Railways’ Parcel Trains, from literally any station to any station.

The common man cannot navigate through the maze of modes and thousands of contact numbers to move his goods. SETU, a Unified Helpline and Twitter handle was set up to facilitate the movement of goods using all available modes of transport. All anyone had to do was just call and SETU will work out the movement.

Without transgressing any rules and regulations in force, SETU acts as a bridge. An Information Bridge. The team gathers the requirements and passes to the appropriate authority who could immediately act on that information. SETU has gone beyond Railways and collaborated with NDRF, District Administration, Institutional Bodies and even Startups to ensure last mile connectivity.

In 8 days, the 24 × 7 Helpline, manned by IRTS Probationers, received over 1400 calls and requests on Twitter. It connected 100+ locations and catered to diverse needs across the country. It facilitated movement of critical medicines to several individuals and in bulk, lakhs of masks/PPEs, ventilators, raw material and finished goods, farm produce, fertilizers and other essentials.

It has also handled several distress calls regarding ration, eviction of migrants and the like.


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